Feedback and Complaints
We value your feedback!
At Alecto Finance, we strive to build strong relationships with our customers. Your feedback helps us improve our products and services, and address any concerns you may have.
Let us know what you think!
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Compliments: Did a representative go above and beyond? We'd love to hear about it! Share your positive experience with us using the contact information below.
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Concerns: If you're not satisfied with our service, please let us know. We have a simple process to address your concerns quickly and fairly.
Here's how to reach us:
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Phone: 1300 386 348
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Mail: John Domantay, Founder & Managing Director, The Exchange Tower, Suite 1203-1204, 530 Lt Collins St, Melbourne VIC 3000
OPTION
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Phone: 0422 627 751
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Email: paulb@westgatefs.com.au
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Mail: Paul Bradley, Licensee, 242 Leach Highway, Myaree WA 6154
The more details you provide, the better we can assist you.
Complaint Updates:
If you've already filed a complaint, you can check its status by contacting us using the methods above. Please reference your previous communication for a faster response.
Resolution Process:
We aim to resolve your complaint immediately. If that's not possible, we'll acknowledge it within 5 business days and work towards a fair resolution as quickly as possible. In rare cases exceeding 30 days, we'll explain the reason for the delay and provide an expected completion date. Upon completion, you'll receive a written explanation of the outcome and our decision.
Taking it Further:
If you're unhappy with our handling of your complaint or haven't heard from us within 30 days, you can contact the independent Australian Financial Complaints Authority (AFCA) for further review.
AFCA Contact Information:
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Phone: 1300 56 55 62
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Mail: GPO Box 3, Melbourne VIC 3001
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Website: AFCA website: http://www.afca.org.au